In the Beginning
John Hales and Christine Nicholls formed Golden Bear Products in 1979 with a mission to provide well designed quality products that exceeded their customer’s expectations. Today, with over 25 years of successful trading behind them, Golden Bear is one of the UK’s leading manufacturers of quality and reliable toy products and continues to adhere to this mission.
Character Portfolio
Initially Golden Bear Products Limited specialised in generic plush and own brand development. They have since successfully diversified into plastic and licensed product and have a portfolio, which boasts most of the UK and International licenses.
Expansion
Golden Bear Operates from its headquarters in Telford, Shropshire. The 5-acre site houses not only the Golden Bear offices but also a modern warehouse and distribution facility of 74,000 sq. ft. 2001 saw the opening of the Hong Kong office which, co-ordinates production and oversees quality in the manufacture of product.
Commitment to Quality
Golden Bear have a total commitment to quality, safety, customer service and product excellence and will only work with suppliers who share their ethos. Winning many accolades from the global toy industry has rewarded their attention to high quality and safety standards and outstanding design and development expertise.
Golden Bear has grown significantly since 1979 and continues to grow year on year. The company remains a leader in its market by being innovative, pro-active and responsive to today’s exciting and ever changing market.
Our Customer Promise
At Golden Bear Products Limited we are completely dedicated to offering our customers a 1st class customer service and an all round enjoyable shopping experience. We pride ourselves on our hassle free service and fantastic choice of ‘must have’ character toys that exceed your expectations. When you purchase a toy from Golden Bear Products Limited you can be confident of its extremely high quality, attention to detail and the support of one of the UK’s leading toy manufacturers.
Delivery
We use a fast and reliable delivery service to ensure that all of your delivery requirements are met. We continually review our carriers and our delivery rates to ensure we continue to offer a great delivery service at a competitive rate. Click here to view our delivery rates.
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Returns
If you receive a faulty or damaged item, an incorrect order or you are dissatisfied in anyway with your items please return it to us within 5 days to receive a refund. Our returns policy and refund policy will inform you how to proceed in this instance. This does not affect your statutory rights.
Spare Parts
We understand that toys can be broken when they are played with and parts may need to be replaced. If you require a spare part for one of our products please visit our spare parts shop where there is a comprehensive list of the parts we can supply. If the part you require is not available please contact customer services team who will check availability for you.
Complaints
If you have a complaint you would like to make about Golden Bear Products Limited we would like to know so we can improve our service. Please contact our complaints department direct who will consider your complaint and respond within 48 hours. We take all complaints and feedback seriously.
Privacy
Golden Bear Products Limited will not share your data with 3rd parties without your prior permission. We are committed to protecting your privacy and we fully comply with the data protection laws applicable in the UK. To learn more about our privacy policy please click here.